Conducting an interview by video rather than in person has many advantages and can sometimes be essential to ensure the continuity of business for some organisations.
However, there are pitfalls that interviewers often fall in to. If you are new to video interviewing or you would like to double-check your methods, take a look at the top tips we have put together:
- Use a tool that’s easy for both parties. Some platforms require downloading apps and registering processes which can cause complications and delays, particularly if the interviewee doesn’t know this until 5 mins before the call. Some video software is also just not that easy to use, so when choosing a platform be sure to user-test a few and pick the one that seems the simplest.
- Arrange the interview in advance. Just because this is a video interview does not mean that it is a good idea to request an interview for the same day. It is still an interview and the interviewee needs time to prepare, especially if they need to familiarise themselves with the video platform.
- Choose a quiet location with good lighting. Videos can look quite dark so it is best to pick a bright location so the interviewee has a clear view. Think about the sound quality also, as some rooms have a natural echo but plants and soft furnishings can reduce that.
- Remember that they can still see you. Even though both of you might be working from home, try to make sure you still make a good first impression. Remember we are working within a candidate driven market and you want the candidate to want to take your potential job offer over another company. In a recent survey conducted by CK, 38% of people said that a new company environment worried them the most about taking a new job offer. In view of this remember to smile, and show them that you are a welcoming person to work for.
- Keep background noise to a minimum. Background noise such as someone interrupting the interview can disrupt the flow and give an unprofessional impression. If you are working from home ensure that you will not be interruptions are eliminated. We all remember the BBC news reporter whose children unexpectedly invaded the office while he was on a live report!
- Be enthusiastic and clear. Video technology has the ability to mute the natural vivacity of everyone involved in the call. In order to come across as your normal self, you may need to be a little more enthusiastic than usual in order for it to translate well on the screen (remember this when evaluating the interviewee also).
- Know what questions you want to ask. It’s very tempting to view a video interview as less structured or less formal than a face to face interview. Remember you still want to capture the information you would do at a face to face interview, therefore preparation is key.
- Give the interviewee the benefit of the doubt. Even with the best laid plans, when working remotely, children might walk into the room, the cat might sit on the keyboard or the individual might not feel as comfortable as they would be face to face. It’s certainly more difficult to build a rapport this way if it’s the first time you have met eye to eye so bear this in mind when making your decisions.