IT Customer Service

  • Salary: Up to £15.00 per hour PAYE
  • REF Number: 00051864
  • Consultant: Anett Racz
  • Contact: 01438 870011
  • Date Published: 07.10.2021
  • Sector: Pharmaceutical
  • Location: Welwyn Garden City, Home Counties
  • Discipline: IT Support

CK Group are recruiting for an IT Customer Service to join a diagnostics company at their site in Welwyn Garden City, Hertfordshire on a contract basis for 3 months.


Up to £15.00 per hour PAYE

IT Customer Service Role:

  • To provide proactive, customer focused, face to face support to over 2,000 end users.
  • Ensure users receive swift resolutions to their IT queries or problems.
  • Using ITSM systems, to log and track our end users incidents, working within SLA’s

Your Background:

  • Previous experience of working in a customer service environment is desirable providing both reactive and proactive maintenance support.
  • Good problem solving and people skills.
  • Experience in using ITSM systems.
  • Ability to identify reoccurring issues and challenges.
  • Eagerness to learn and desire to acquire new technical skills along with a curious mindset.

Company: Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.

Location: This IT Customer Service role will be based at our clients site in Welwyn Garden City, Hertfordshire.

Apply: Entitlement to work in the UK is essential. For more information, please contact the Key Accounts Team on 01438 870011 or email Please quote reference 51864.

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