Support Desk Analyst

  • Salary: .£23,000 per annum
  • REF Number: 00049547
  • Consultant: Phoebe Walker
  • Contact:
  • Date Published: 07.01.2021
  • Sector:
  • Location: St Helens, North West
  • Discipline:

CK Technical are recruiting for a 1st Line Support Desk Analyst to join an IT support provider at their site based in St Helens on a permanent basis.

The Company: Our client is a managed service provider that offers technical support and cloud, ERP and CRM consulting.

Location: This Support Desk Analyst role is located in St Helens.

Support Desk Analyst Role: Responsibilities will include:

  • 1st line technical support via service desk.
  • Resolving customer issues within service level guidelines.
  • Gathering relevant information from initial call/contact to ensure most efficient troubleshooting.
  • Managing internal escalations in a timely manner.

Your Background: The ideal candidate for this position will have:

  • Experience in Office 365, Windows server technologies and back up technologies is required.
  • Experience in a similar role is highly desirable.
  • Previous experience working for a managed service provider would also be highly desirable.

The role is based on 37.5 hours per week. This is shift-based to provide support between 08:00 and 17:30. A driving license and access to a permanent reliable vehicle is also required.

Apply: For more information or to apply for this Support Desk Analyst position, please contact Phoebe Walker on 01246457730 or email pwalker@ckgroup.co.uk, quoting job ref 49547.

It is essential that applicants hold entitlement to work in the UK.

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